TERMS & CONDITIONS

OUR RESPONSIBILITIES

YOUR BIG LEAGUE EXPERIENCE RESERVATION

On receipt of your deposit, subject to availability & at our discretion, The Big League Experience (BLE) will reserve your place on your selected trip. A contract is only made between you & us upon you being selected on the team & accepted by us & our communication thereof to you.

IF WE CANCEL OR CHANGE YOUR TRIP

The BLE reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control.

Should change or cancellation prove necessary we will give you reasonable notice thereof, in the circumstances, & where available, offer you a comparable alternative.

If an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another BLE trip without payment of any transfer fee.

If the change or cancellation is due to force majeure (i.e. circumstances like political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural & nuclear disasters, fire, epidemic or health risk, Acts of God, adverse weather conditions or other similar events beyond our control) we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking.

The BLE is not responsible for the costs of any other travel arrangements affected due to our cancellations or rescheduling of any tour departure.

TRIP DETAILS & CONDITIONS

The information on our website is correct to the best of our knowledge at all times, but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it.

The BLE will do their best, at their discretion, to select accommodation, sightseeing tours & transportation to give you good value for money.

The BLE constantly strives to improve tour itineraries & features. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries & to substitute hotels. The BLE is not responsible for any other travel arrangements affected due to our cancellations.

LIABILITY

All monies paid by you to us through an agent or otherwise, whether in respect of the deposit or full payment, may be disbursed by us as & when we see fit, in respect of the services to be provided &/or fees payable under the tour program. The payment of a deposit or any other monies in respect of your trip shall be deemed to be an authorization to disburse thereof as aforesaid.


YOUR RESPONSIBILITIES

BOOKING YOUR TRIP

In order to reserve your place on a trip, a deposit of AUD$665.00, per person per trip, or the full amount payable if booking is made within 45 days of your tour departure, must be submitted to The BLE by you in respect of that trip. The deposit is accepted as a first installment of the trip price by the BLE only once the booking has been confirmed in writing by the BLE.

Any special meal requirements will be made on a request basis only. The BLE cannot guarantee special meal requests nor will it assume any responsibility or liability if clients' special meal requirements are not fulfilled.

PAYING THE BALANCE

The balance of the trip price must be paid by no later than the dates outlined on the website.

If payment isn't made by the due dates, BLE may assume that you have cancelled & cancellation charges will be levied by The BLE.

Tickets & other documents will not be forwarded until full payment has been received by us.

In the case of Late Bookings made within 45 days of your tour departure, the full cost of the trip will be payable immediately on booking & we reserve the right to provide all travel documents at the trip departure point.

The BLE reserves the right to cancel the booking & apply cancellation charges should payments not be received within the above specified periods.

IF YOU CANCEL

Notice of cancellation must be made in writing to the BLE

Your deposit is non-refundable upon cancellation by you.

Upon cancellation you will be liable to pay a fee to cover the estimate of cost & expenses incurred by us in the terms of the schedule set out hereunder. This is expressed as a percentage of the trip price & is calculated as follows:

PERIOD OF NOTICE CANCELLATION FEE

More than 45 days notice Deposit is forfeited
45-22 days 25% of tour fare
21-8 days 50% of tour fare
7-1 days 75% of tour fare
Day of departure 100% of tour fare

TRIP DETAILS & CONDITIONS

No allowance or refund can be made for meals, accommodation, excursions, etc. that you elect not to take, or when museums, shops, etc. are closed. Hotel facilities may vary from place to place. Meals may vary in style.

The BLE strives to provide a safe, enjoyable and memorable travel experience for all passengers. The BLE welcomes passengers with special needs or disabilities. However, please note the following:

  • Passengers are required to advise BLE, in advance, of any physical, medical or other special needs that require accommodation.
  • All guests must ensure they are medically and physically fit for travel. BLE may impose safety requirements necessary for the safe operation of the tour. BLE may also exclude an individual from participating in a tour or an activity if that individual's participation poses a direct threat to health or safety.
  • BLE does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
  • BLE does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger's expense. BLE is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
  • The BLE may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with BLE terms and conditions. The BLE is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold The BLE or any of its related entities liable for any actions taken under these terms and conditions.

You are responsible for all travel arrangements & costs to/from the point of commencement/conclusion of the trip.

There may be times when the BLE Representative has to make a decision in your best interests or the best interests of their group. You agree to comply with the authority & decisions of the appointed BLE Representative & the laws of the country in which you are travelling. If you do not so comply or if, in the BLE Representative's opinion, you are not compatible with the general enjoyment & well being of other members on the trip or smooth operation of the trip itself, we reserve the right to refuse to let you continue with the trip. We do not tolerate the possession or carriage of illegal or restricted substances (drugs). Furthermore, you agree that your fellow travelers & any BLE Representative has the right to travel/work in a safe environment. Any threats to their safety, well being or inappropriate behavior by you, whether verbal or physical, will be taken extremely seriously & may result in the immediate termination of your trip. In either event, you will be responsible for your own repatriation & related costs & have no claims against us.

You are responsible for any costs incurred as a result of damage or excess cleaning fees related to your accommodation. You are advised to immediately report any pre-existing damage in your room to hotel staff &/or a BLE Tour Manager as soon as it is discovered.

Where the passenger occupies an automobile seat fitted with a safety belt neither the operator, service providers, agents or co-operating organizations shall be liable for any illness, injury, death, loss, damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of the accident or incident.

It is your responsibility to have a valid passport and all visas, permits and certificates required for your selected trip as well as any necessary vaccinations and to comply with all applicable laws. BLE is not responsible for any costs incurred as a result of failing to obtain necessary visas. Any costs whatsoever regarding obtaining, replacing or changing visas whilst on tour (including accommodation, meals, flights and transfers incurred due to associated delays) are at your own expense.

You agree that our BLE Trip Managers or Representatives may take photographs & films of you while you are on the trip & that these may be used in our Group brochures &/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs &/or films.

Should you have a complaint in respect of the trip, you should inform the BLE Trip Manager or BLE Representative during the course of the trip & if the matter cannot be resolved after the representative's best endeavors to do so during the trip, your complaint should be made in writing to BLE as soon as is reasonably possible after the trip but within 28 days thereof so that your complaint can be investigated. Any claims made after the 28 day period will not be considered by BLE.

The contract & all matters arising in respect hereof shall be subject to Australian Law, unless we agree otherwise in writing.

If any provision of this contract is held invalid or unenforceable by any court of competent jurisdiction, that provision shall be deemed to be re-written to give effect to the same purpose within the permitted limits of the law. The validity & enforceability of the other provisions shall not be affected.

If you are unsuccessful in any legal action instituted against us, you agree to pay all our costs, including but not limited to, attorney/client costs.

INSURANCE

We strongly recommend that you take out comprehensive insurance cover for cancellation, personal injury, death, medical expenses, repatriation expenses and evacuation expenses before you travel on a BLE trip. We strongly recommend your insurance also covers cancellation, personal liability and loss of personal property. Please check that the insurance covers all of the activities that you are going to be participating in. Some policies exclude certain adventure activities. This should be arranged at the time of payment of the deposit and will, in certain circumstances, cover you against loss of deposit or cancellation fees from the date of confirmation of your booking, as shown in the insurance policy. BLE cannot be held responsible for your failure to take out appropriate insurance. You also agree to indemnify us against all third-party claims, actions, damages and remedies which may be brought against us in respect of your participation in the trip.

ILLNESS OR ABSENTEEISM

In the event of your withdrawal from a trip after the commencement as a result of illness, you must obtain a medical certificate in support of any insurance claim. BLE will not refund for any absence from the tour.

WEATHER CONDITIONS

Under no circumstances can we be held responsible for snow or weather conditions, nor can any trip be cancelled or amended by you at any time on the basis of snow or weather conditions.


GENERAL

CONTRACTING PARTIES

The Booking Conditions detailed herein contain the entire contract between you & BLE. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorized officer or director of BLE.

Your contract is with us as the trip operating company. At any time & at our complete discretion we may nominate to you in writing any other company or person to have the benefit of some or all of those provisions of this contract, which we may then specify, as if you had agreed the provisions concerned directly with that company or person in the first place as well as agreeing them with us. We may at our complete discretion assign all or any rights & liabilities arising under or by virtue of this or any other contract with you.

Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not on board planes, transportation or conveyances. We rely on international convention, national & international law which may apply to the services provided by us, our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services. International conventions which apply may include: Warsaw Convention 1929, (as amended by Hague Protocol and Montreal Protocol) in relation to air travel, or Montreal Convention; the Berne Convention for rail travel; Athens Convention 1974 for carriage by sea; the Geneva Convention for carriage by road and the Paris Convention 1962 for Hotels. We are to be regarded as having all benefit of these conventions on limiting our liability in relation to any claim for death, injury, loss, damage and delay to passengers and luggage. Enrollment in and payment for a trip shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.

BLE is not a carrier or hotelier nor does it own aircraft, hotels or coaches. All bookings with carriers, hoteliers & other service providers are subject to the terms & conditions & limitations of liability imposed by those carriers, hoteliers, & other service providers. Please note that some of these limit or exclude liability in respect of death, personal injury, delay & loss or damage to baggage. Whilst we cannot accept any responsibility for any loss as a result of such actions or as a result of any act or omission of any such third-parties, we will give every reasonable assistance in helping to resolve any reasonable dispute. Please also note that BLE cannot be held responsible for the failure of any of these parties to provide facilities or services for passengers with special needs or disabilities.

Every effort is made to ensure website accuracy at all times, however BLE cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.

OPERATING COMPANIES

The Big League Experience is operated by the National Sport Academy Pty Ltd ABN: 72 600 152 930.